dmc88 Privacy Policy

1. Introduction and Scope

1.1 This Privacy Policy ("Policy") is issued by dmc88 ("we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data that dmc88 obtains from individuals ("you", "Member", "User") who access or use the dmc88 website at dmc88.net and all associated services, including sports betting, casino games, slots, customer support, and promotional communications.

1.2 This Policy applies to all personal data processed by dmc88 in connection with its services, regardless of the device or location from which you access the platform. Malaysian members accessing dmc88 from Kuala Lumpur, Penang, Johor Bahru, or any other location are equally covered by this Policy.

1.3 By registering an account on dmc88 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not consent to these practices, you must not use the dmc88 platform.

2. Data Controller

2.1 dmc88 acts as the data controller in respect of personal data collected through the dmc88 platform. As data controller, dmc88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted in accordance with applicable data protection laws and the obligations imposed by dmc88's international gaming authority licence.

2.2 For all data-related enquiries, requests, or complaints, Members may contact dmc88 via the live chat support channel or by emailing the support address published on the platform.

3. Personal Data We Collect

3.1 dmc88 collects the following categories of personal data in connection with its services:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (where required for age verification or KYC compliance).
• Contact Data: Email address, phone number, and residential address (city and country minimum; full address where required for regulatory verification).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Payment method identifiers (e.g., bank account number or e-wallet account reference), transaction history, deposit and withdrawal records. Full card numbers are not stored by dmc88 and are processed by PCI-DSS compliant payment processors.
• Gaming Activity Data: Betting history, game session logs, wagering patterns, promotional participation records, and responsible gaming tool usage.
• Technical Data: IP address, device type, browser type and version, operating system, session timestamps, and referral source.
• Communications Data: Records of correspondence between you and dmc88's customer support team, including live chat transcripts and support ticket histories.

3.2 dmc88 collects personal data directly from you at registration, during your use of the platform, through customer support interactions, and automatically through cookies and server log technology as described in Section 7.

4. How We Use Your Data

4.1 dmc88 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your dmc88 account;
• To process deposits, withdrawals, and all financial transactions associated with your account;
• To verify your identity and age in compliance with our licensing obligations and applicable anti-money laundering (AML) requirements;
• To provide access to sports betting, casino games, slots, and all other platform services;
• To administer promotional offers, loyalty programmes, and bonus claims;
• To monitor and enforce compliance with the dmc88 Terms & Conditions and responsible gaming policies;
• To provide customer support and respond to enquiries, complaints, and dispute resolution requests;
• To detect, investigate, and prevent fraud, cheating, collusion, money laundering, and other prohibited activities;
• To analyse platform usage patterns for the purpose of improving user experience, product development, and technical performance;
• To send service-related communications including account notifications, security alerts, and policy updates;
• To send promotional communications and marketing materials where you have provided consent or where a legitimate interest exists, subject to your opt-out rights.

5. Legal Basis for Processing

5.1 dmc88 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our obligations under the dmc88 Member Agreement, including account management and financial transaction processing;
• Legal Obligation: Processing required to comply with AML regulations, KYC obligations, gaming licence conditions, and other applicable laws;
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and service improvement, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit consent and retain the right to withdraw that consent at any time.

6. Data Sharing and Disclosure

6.1 dmc88 does not sell or rent your personal data to third parties. dmc88 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Licensed third-party payment service providers (including Touch n Go, Boost, and banking partners) who process deposit and withdrawal transactions on our behalf, subject to their own privacy and security standards;
• Game Providers: Casino and game studio providers (such as Evolution Gaming, Pragmatic Play, PG Soft) who deliver game content through the dmc88 platform and may receive limited technical data necessary for game delivery and fairness auditing;
• Regulatory Authorities: Competent gaming regulatory authorities, law enforcement agencies, or courts where disclosure is required by applicable law, court order, or regulatory direction;
• Fraud Prevention Services: Third-party identity verification and fraud detection service providers engaged to protect the integrity of the dmc88 platform and its members;
• Technology Providers: Cloud hosting, cybersecurity, and software service providers who process data on our behalf under contractual data processing agreements that impose equivalent data protection standards.

6.2 All third-party processors engaged by dmc88 are subject to written data processing agreements that require them to process personal data only in accordance with dmc88's instructions and to implement appropriate technical and organisational security measures.

7. Cookies and Tracking Technologies

7.1 dmc88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that enable the platform to remember your session, preferences, and activity.

7.2 The following categories of cookies are used on the dmc88 platform:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, load balancing, and security enforcement. These cookies cannot be disabled without rendering the platform non-functional;
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations;
• Analytical Cookies: Collect aggregated, anonymised data about how Members use the platform to inform product improvement decisions;
• Marketing Cookies: Used where you have consented to receive targeted promotional communications relevant to your activity on the platform.

7.3 You may manage or withdraw your consent to non-essential cookies at any time via your browser settings. Note that disabling certain cookies may affect the functionality of parts of the dmc88 platform.

8. Data Retention

8.1 dmc88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal retention obligations.

8.2 Account data and financial transaction records are retained for a minimum of five (5) years following account closure to satisfy AML regulatory requirements, even where a member has requested account deletion. Gaming activity logs required for dispute resolution are retained for a minimum of three (3) years.

8.3 Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dmc88's data destruction procedures.

9. Data Security

9.1 dmc88 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include TLS encryption for all data in transit, encryption at rest for sensitive data fields, role-based access controls, regular penetration testing, and 24/7 security monitoring.

9.2 Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. dmc88 will notify affected Members and relevant regulatory authorities of any personal data breach in accordance with its legal obligations.

9.3 You are responsible for maintaining the security of your own dmc88 account credentials. dmc88 recommends using a strong, unique password and not sharing your login details with any third party.

10. Your Rights

10.1 Subject to applicable law and the limitations imposed by dmc88's legal obligations, you have the following rights in respect of your personal data held by dmc88:

• Right of Access: To request a copy of the personal data dmc88 holds about you;
• Right to Rectification: To request correction of inaccurate or incomplete personal data;
• Right to Erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements;
• Right to Restrict Processing: To request that dmc88 limits the processing of your data in certain circumstances;
• Right to Data Portability: To receive your personal data in a structured, machine-readable format where technically feasible;
• Right to Object: To object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: To withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

10.2 To exercise any of these rights, please contact dmc88 customer support via live chat. dmc88 will respond to verified requests within 30 days and may request identity verification before actioning any request.

11. Minors

11.1 The dmc88 platform is strictly for individuals aged 21 years and above. dmc88 does not knowingly collect personal data from individuals under the age of 21. If dmc88 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account closed.

11.2 If you believe that a minor has registered on the dmc88 platform, please contact our customer support team immediately so that appropriate action can be taken.

12. Changes to This Policy

12.1 dmc88 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered Members via platform notifications or email where contact details are held on record. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

12.2 Continued use of the dmc88 platform following notification of changes to this Policy constitutes your acceptance of the revised Policy.

13. Contact Us

13.1 For all privacy-related enquiries, data subject requests, or complaints regarding dmc88's data handling practices, please contact our support team via the live chat channel available on the dmc88 platform. We are committed to resolving all privacy concerns in a timely and respectful manner.

This Privacy Policy was last reviewed and updated in June 2026. It applies to all Members of the dmc88 platform globally, with particular relevance to Malaysian members operating under the applicable local legal context.